Net Promotor Score
When a user closed a conversation with customer, a system will automatically send feedback NPS Survey question to customer to asking and know how customer’s rate Agent, how customers felt about agents’ professionalism, responsiveness, helpfulness, etc.
If the customer submitted NPS feedback, you can view the NPS feedback in the Analytic > Live Agent > Net Promotor Score. You can view the NPS trends, the average NPS and detail NPS feedback that can be filter by date range. In addition, you can be download net promotor score to a .xlxs files, as shown below.
To see the details of the NPS feedback that has been given by customers on each ticket, you can select and click the feedback ticket.
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