Download Attendance Report

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Employee menu, and click Attendance Report. After the operator target page appears, click the 'Download Attendance Report' Button.

Download Attendance Report

And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.

Excel File Attendance Report

Component Explanation:

Name	Description
Employee	Agent's name.
Date	Indicates report's date.
First In	Indicates agent's first check-in time for that shift.
Last Out	Indicates agent's last check-out time for that shift.
Entry Early	How much ahead of the scheduled shift time the agent has checked in.
Entry Late	How much passed of the scheduled shift time the agent has checked in.
Exit Early	How much ahead of the scheduled shift time the agent has checked out.
Exit Late	How much passed of the scheduled shift time the agent has checked out.
Shift	Agent's shift name.
ATS (Average Time Spent)	Represents the average agent's time spent on their shift. Here's how to calculate ATS: Total minutes available : Total minutes in shift Agent Zulfa Fahimah is allocated to the 'Helpdesk' shift for 60 minutes. Then, the check-in agent at 10.27 means the user is only available in shifts for 32 minutes 43 seconds. ATS = percentage (total minutes available / total minutes in shift) ATS = 32 minutes 43 seconds/ 60 minutes ATS = 54.36%
ATS Average	Average ATS agent of all shifts.
Reason Check In	Indicates the user's rationale for the latency entering their shift.
Reason Check Out	Indicates the user's rationale for ending their shift early.