Traffic Distribution
Just as roads need traffic lights to function properly, our app's traffic distribution functionality works similarly. The main feature of traffic distribution is managing all ticket distribution for each group and channel rules in your omnichannel.
How does traffic distribution work? First, you will be asked to determine the ratio of incoming tickets for each group that can access the channel. After that, you can immediately set the ratio for each rule contained in the group. To manage traffic distribution, go to the Rule Management page and click the 'Traffic Distribution' button.
Component Explanation:
| Name | Description |
|---|---|
Group Name | Group's name that can access that channel. |
Ratio | To set the ratio of incoming tickets on that channel. |
Status | Status of traffic distribution for the group. Note: When distribution status is off, incoming tickets will be redirected to other groups that can access the channel. However, when the distribution status is restored, the system will distribute tickets first to that group as many turns rule is passed. |
Action | Action button to set rule ratio of the group. |
Auto | To distribute group ticket distribution settings on the channel equally. |
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