Add New Group KPI
After adding the group KPI module, you may want to plan your group KPIs all at once. Click the 'Add KPI' button then, a pop-up will appear to add a new group KPI as shown below.
Component Explanation:
| Name | Description |
|---|---|
Year | Select a year to apply this KPI. |
Month Period | Select a month to apply this KPI. Note: You can't add the previous month from the month when you will add this KPI. |
Select Group | Select a group to apply this KPI. (this field will automatically fill in according to the group KPI itself. For example, You choose 'Product' group KPI then if you want to add a new KPI, the group will automatically set as ‘Product‘.) |
Select Channel | Select channel to apply this KPI. |
Ticket Target | The number of target tickets to reach this KPI. |
Time Target | How long (in minutes) to achieve the previously set ticket target for this KPI. |
After completing all fields, you can click the 'Add' button. Then, you will see a success notification, and your new group KPI will appear on the list group KPI page as shown below.
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