Best Practice Facebook
We've compiled a detailed list of how Facebook page can be used on 3Dolphins SRM.
Customer | Virtual Assistant (BOT) | Agent (Operator) | Supervisor |
Send text message on messenger | Reply message – Text – Carousel – Survey – Quick Reply | Reply message | Reply message |
Send message on facebook post | Define Message : – Negative Word – Complaint – Inquiry – Request | If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket. | If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket. |
Comment on your public post | – Find Music – Find Hospital | Send Media Message : – Videos – Document – Images. | Send Media Message : – Videos – Document – Images. |
Can reply post other customer | Send Library (Digital Library Management) : – Send Card – Send Option – Send Images – Send Document – Send Videos – Send Audio. | Send Library (Digital Library Management) : – Send Card – Send Option – Send Images – Send Document – Send Videos – Send Audio. | |
Send Media Message : – Audios, – Videos – GIF – Document, – Images | Send Form (Form Management) | Send Form (Form Management) | |
– Find Music – Find Hospital | Download Chat History | Download Chat History | |
Send Ask Feedback | Send Ask Feedback |
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