Task Report
Task reports can be used to view all of the tasks in your project and their agents' involvement. The supervisor may use this as one metric to evaluate how active agents perform their responsibilities. To view the report, go to the Analytic menu and click the Employee menus, then click Task Report which you can find on the left sidebar.
Component Explanation:
| Name | Description |
|---|---|
Agent | Agent's name. |
Number of Task | Total tasks owned to the agent. |
On Going | Total current task load by the agent. |
Done | Total tasks that the agent has accomplished. |
Overdue | Total pending tasks owned by the agent. |
Detail | Action 'detail' button to view the detailed report of the agent's task report. |
In Addition, Supervisors can also view detailed tasks from specific agents by clicking the 'Detail' action, as shown below.
Component Explanation:
| Name | Description |
|---|---|
Task Name | Agent's task name. |
Created By | Indicates task creator's name. |
Due Date | Indicates time estimated to finish this task. |
Created Date | Indicates when task created. |
Started Date | Indicates when the agent began working on the task. |
Done date | Indicates when the agent has completed the task. |
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