Active and Inactive Teaser
Active Teaser
To show teasers as information tools, ensure the teaser is active and shows up in the Actual Teaser section. Go to the Customer Service menu > Teaser Management to start activating teasers.
You can get teasers with "Active" status by clicking the 'Save and Publish' button when you create a new teaser. For further explanation on how to create a new teaser, you can refer to this page.
Moreover, you can also directly activate a teaser from the teaser list by selecting the teaser and clicking 'Action'. Then, select the 'Activate' button, and your teaser status will change from "Inactive" to "Active" and appear in the Actual Teaser section.
Inactive Teaser
If you want to disable your teaser live chat temporarily, you can use the inactive teaser feature. You can find it by selecting the Teaser Management page from the Customer Service menu. In the Actual Teaser section, there is an 'Action' button on the selected active teaser and select the 'Takedown' button. Later that teaser will move from the actual teaser list to the teaser list.
You can also directly inactive teaser from the teaser list by selecting the teaser and clicking 'Action'. Then, select the 'Activate' button, and your teaser status will change from "Active" to "Inactive".
Or you can get teasers with "Inactive" status by clicking the 'Save' button when you create a new teaser. For further explanation to create a new teaser, you can refer to this page.
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