Result of Create New Smartcall Channel
Click enable toggle to activate smartcall channel has been added.
Customer make a call to your smartcall number then it becomes ticket to the 'Telephony' tab Agent or tab supervisor with category 'Inbound' ticket.
You can also create an outgoing ticket by dialing your customer's number, which creates a ticket under the Telephony tab Agent or Supervisor with the category "Outbound" ticket.
If you log in as 'Agent', make sure your agent status is 'Available'.
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