Block and Unblock Contact
Similar to how you can block and unblock contacts in the customer contact menu of the customer service module, you can do the same in the Contact menu of the sales activity module. And when customer contact is blocked via the customer support or customer contact page, on the contact page on the sales activity, the contact will be marked as blocked.
Select and click the contact that you want to block, In the upper right corner of contact detail, click the 'Action' button and select the 'Block Contact' option. Then, you will be prompted to confirm the block request, click 'Yes' to proceed block contact or you can click 'No' to return to the detail contact.
Then the contact will be marked as blocked. To unblock contact has been blocked, in the upper right corner of the contact detail, click the 'Action' button and select the 'Unblock Contact' option. Then, you will be prompted to confirm the Unblock request, click 'Yes' to proceed unblock contact or you can click ‘'No' to return to the detail contact.
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