Best Practice Instagram
This is a simulation of how the interaction between customers, agents, and supervisors :
| Customer | Agent (Operator) | Supervisor |
|---|---|---|
Comment on Instagram post | Reply message | Reply message |
View the posting link that is given a comment by the customer in conversation chat. | View the posting link that is given a comment by the customer in conversation chat. | |
If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket. | If the customer sends a chat reply in the comment column (not in the reply column) then the chat reply will become a new ticket. |
Customer
Comment on Instagram post
Browse for the photo or video you want to comment on then click the 'Comment' button. Write your comment, and click the 'Post' button.
Your comment will be added to the list of comments and will become a new ticket on the agent.
Agent (Operator) and Supervisor
Reply Chat
If the customer sends a comment on your post, then the message will become a new ticket.
Posting Link
Operator reply the ticket on the conversation chatbox.
View the posting link that is given a comment by the customer in the conversation chatbox.
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