Operator Shift Change Availability
After the supervisor has assigned shifts to each operator, they can check-in and check out when their shift time begins. To check-in, operators can log in with their account then click the 'Check In' button at the upper left of the dashboard page, and the operator status will change to 'Available'.
However, if the operator checks in after the Supervisor's specified time, the system will request an explanation for the operator's latency. Operators can write their reasons in the form then, click the 'Submit Reason' button. If so, the operator status will immediately change to 'Available'.
After the operator's shift time is over, they can also directly check out by clicking the 'Check Out' button. Then, the system will ask the operator to confirm to end the shift by selecting 'Yes' or 'No' to continue their shift.
If you select 'Yes', the operator status will change to 'Not Available'.
But, if the operator checks out before their shift ends and selects 'Yes' when confirming the end shift, the system will prompt the operator to explain the reason they checked out before the shift end time stipulated by the supervisor. Fill out the form that appears, then click 'Submit Reason'. Then, Agent status will change to 'Not Available'.
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