Add New Shift
Here you can add new shifts from scratch, edit existing ones, and delete the ones you no longer use. In the upper right corner, click the ‘+New Shift’ button, then you will see a pop-up of new shifting. Fill in required fields like shift name, shift start, shift end, and next day. If you're done, click the ‘save’ button.
Component Explanation :
| Name | Description |
|---|---|
Shift Name | Enter a descriptive and unique name for the shift. |
Shift Start | Select the time to start the shift. This defines the starting time from which the agent shift will be effective while scheduling. |
Shift End | Select the time to end the shift. This defines the end time of the shift agent scheduling. |
Next Day | To set shifts for different days. For example, if you are setting shifts from 11 pm to 7 am, you must activate this next day feature to 'Yes'. |
If the addition of a new shift is successful, you will see a successful notification pop-up and the shift will appear in the shift operator list as images below.
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