# Create New Rule

This section describes how to run the Line channel and how the customer message can be received as an incoming ticket to the **Inbox** tab Agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu. Then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![Create New Rule](/files/x8CFi9i6DrzVZYeIAMN3)

You will see a pop-up to add a new rule channel. Select the channel by clicking the **'Add Channel'** icon (![](/files/-MWc9Mqbfuv2ov6B7-Ga)), and then you will be asked to enter the rule name and max assignment ticket on the channel. Then, click **'Save'**.

![Add New Rule](/files/5ZpJUMYTDwN0ZL4P8Fb5)

**Component Explanation:**

| Name           | Description                                          |
| -------------- | ---------------------------------------------------- |
| Rule Name      | Your channel name rule to create.                    |
| Max Assignment | The amount tickets are assigned to the channel rule. |

When Line channel rule has been added successfully, you will see the rule in the list of rule management as shown image below.

![Line Rule Added](/files/mKvh7hWhFoVTi2XRxL9B)

Add team members to the rule by clicking the **'Add'** icon after the rule channel is successfully created to receive an incoming message from Line account. 

![Add Team Member](/files/QxClZnOQHoJ1Xi3j8vDV)

When team members are successfully added, it will appear on **available teams.** You can configure priority and max assignment tickets handled by an agent.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate your latest Line channel rule updates.
{% endhint %}

![Team Member Added](/files/roQxW8q6gBINHqG0o1BZ)

**Component Explanation:** 

| Name           | Description                                              |
| -------------- | -------------------------------------------------------- |
| Priority       | To decide who will get chats first in a channel.         |
| Max Assignment | The amount tickets are assigned or handled by the users. |


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