Add Rule Criteria
In each rule channel, you can manage tickets that will enter the user's dashboard by specifying rule criteria. To add criteria to the rules channel, click Criteria tab, then in the lower of rule click the '+Add New Criteria' button. For example, In the add new criteria pop-up, select the ‘message‘ for rule set and type the contains message ‘registration‘ then, click the +Add New Criteria button.
Then the criteria will appear in the rule definition box, if you’re done click the 'save' button. To close pop-up or cancel add new criteria, click the 'close' button
If the rule criteria is successfully added, the rule criteria will appear in available criteria like the image below
Do the same in the ‘Try Dolphins LiveChat Product’ rule by adding the ‘activation’ rule message
From the picture above, it can be concluded that if a customer send a message to the live chat platform that contains the word 'registration', the ticket will be distributed to the team members contained in the ' Try LiveChat Product' rule as shown in the images below
But if the customer send a message to the live chat platform that contains the word 'activation', tickets will be distributed to the team members contained in the live chat channel 'Try 3Dolphins LiveChat Product‘ rule as shown images below
Last updated
