Create New Rule

This section describes for how to be able to run the AppFollow channel and how the customer message can be incoming as a ticket to the Inbox tab Agent, make a rule first by doing the following steps:

To create a new rule channel, go to the Customer Service menu and click the Rule Management menus, then you will see the Rule Management page, on the top right section click the ‘New Rule‘ button, as shown below.

Add New Rule

You will see a pop-up to add a new rule channel, select the appfollow channel by clicking the 'add channel' icon (), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

Add AppFollow Channel Rule

Component Explanation:

Name	Description
Rule Name	The name of the channel rule to create.
Max. Assignment	The amount tickets are assigned to the channel rule.

The AppFollow channel rule was added successfully, and you will see the rule AppFollow in the list of rules management page, as shown in the image below.

AppFollow Channel Rule Created

After the rule channel is successfully created, to be able to receive an incoming ticket from the AppFollow channel, add team members to the rule by clicking the '+ Add Team Member' button.

Add Team Member

Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

Configure Team Member

Component Explanation:

Name	Description
Priority	To decide who will get chats first in a channel.
Max. Assignment	The amount tickets are assigned or handling to the users.