Add Document (Article)
The think paragraph feature makes it easy for you to create knowledge base articles. You can add various kinds of articles, both articles related to the company or product or other articles that are not related.
You can add knowledge base articles by creating them manually or through file upload.
Create Manual Article
You can write knowledge base articles from scratch without using code. Keep in mind that you can create articles using various categories. In the upper right corner, click '+New Document'. Then, you will see a pop-up to add a new document. Enter title, category, and text. If you’re done, you can click the 'Save New Document' button.
Component Explanation:
| Name | Description |
|---|---|
Title | Enter a title for your article. |
Category | Create categories in article as required so that the content is easier to find. You can add max. 3 categories in each article using enter. |
Text | You will now be taken to the visual editor for your newly created article. Here you will to insert the content of the article. You can also customize various visuals for this article including boldness, italic, underline, etc. |
You will see a notification of success and content will be displayed in the list of think paragraphs as shown below.
Use File Upload
To upload your article content, you can download a template of think paragraph in the upper left corner. After downloading a template and updating the article template you can upload them into the think paragraph dashboard to instantly create a knowledge base with one click. The content will go directly into the think paragraph.
Open the template of think paragraph, then you can enter the title, text and category of article as shown below.
If you’re done, in the upper right corner click the 'Upload' button, and then you will see a pop-up to upload document. Click 'Choose' to find the file in the local and click the 'Open' button. Then, wait for the article or document upload process to finish.
If the uploaded document is successful, you will see a notification of success and content will be displayed in the list of think paragraphs as shown below.
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