Download Channel Interaction

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click Channel Interaction. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download channel interaction, click 'Generate Report'.

Generate Report Channel Interaction

And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.

Excel File Channel Interaction Report

Component Explanation:

Nama	Deskripsi
Channel	All channel account names are contained in the 3Dolphins application.
Assigned	Total tickets on this channel are currently in the 'Assigned' status.
Open	Total tickets on this channel are currently in the 'Open' status.
Pending	Total tickets on this channel are currently in the 'Pending' status.
Closed	Total tickets on this channel are currently in the 'Closed' status.
Unassigned	Total tickets on this channel are currently in the 'Unassigned' status.