Create New Webex Channel
This section describes how to create a new Webex channel, by doing the following steps:
Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page such as image below.
On the channel connector page, click the 'Plus' button in the channel Webex, and then you will see a pop-up channel setting. Then, you can copy and paste your obtained bot access token and click 'Save'.
Congratulations, your Webex channel has been created successfully.
Here are the components of the new Webex channel in detail explanations:
Component Explanation:
| No. | Name | Description |
|---|---|---|
1. | Channel Name | Name of your Webex channel. Hover on the channel name to view the channel port. |
2. | Channel ID | Each channel registered in OmniChannel 3Dolphins has a different ID. |
3. | Channel URL Edit Button | Click to edit channel URL. If connecting with proxy, please adjust the URL accordingly. |
4. | Channel URL Copy Button | Click to copy the channel URL to the clipboard. |
5. | Delete Button | Click to delete your Webex channel. |
6. | Online / Offline Button | Click to turn on or off the channel. Red means offline, Green means online. |
7. | Refresh Button | Refresh your channel at any time to ensure you are always up to date with the refresh button. |
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