Search in Dashboard
In one case, there may be some issues where Agent has to find the customer information but only has the keyword. So, this feature allows you to find customer information quickly based on ‘customer name‘, ‘ticket number‘, ‘ telephone number‘, ‘subject of email‘ or ‘body ticket (message)‘.
After you've typed the information into the search box, click the 'search' button. If search is successful, you will see customer information in the Tickets tab, Contacts tab, and the Archive Tickets tab based on filtered tickets, as shown below.
You might also search for tickets based on the form entered on the ticket. In the search ticket field, type any information related to the form.
Note: Ensure that your form isn't encrypted. You may look at this page to see your settings form.
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