Digital Library [v4.9.0]

For versions:4.9.0

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Digital Library

Digital libraries are assets to create or attach knowledge answers to FAQ using images, videos, documents, etc.

  • Login as ‘Trainer‘, for the 3Dolphins SRM login mechanism, do the steps described on the ‘Login‘ page,
  • Go to Bot Settings and click the digital library menus, then you will see a digital library page such as images below.

Create New Digital Library

To create a new digital asset is not a complicated process, but there certainly are some things that need to be done if you want attach digital asset in a FAQ knowledge. To begin, you’ll need information about a product or service you want to create as asset. Digital library management consist of six (6) component, i.e :

  1. Send Card
  2. Send Option
  3. Send Images
  4. Send Document
  5. Send Video
  6. Send Audio

Send Card

Select type of digital library management. For example select ‘Send Card‘, then you will see a form of send card page. You can select images, enter heading, description and add button like text message, digital form, buy action or digital content. If you’re done, enter the digital group and click save button, such as images below.

Field component explanation of send card :

Field NameDescription
ChooseThis button works for upload cards, you can upload cards with ‘gif’, ‘jpg’ and ‘png’ file types, with max. size upload is 2MB.
HeadingTitle of the card.
DescriptionDescription of the card.
Add ButtonTo add button of card. This button consist of four (4) component, i.e :

Text Message, to display information in the form of text. If the button on the carousel is clicked, it displays the action from the payload that is set.

Field component explanation of text message :
1. Label : The label or text displayed on the button.
2. Message : This field is a payload (a question contained in the FAQ Knowledge).

Digital Form, to display of form if the button on the carousel is clicked. This form is taken from the list of form management that has been created.



Buy Action.


Digital Content, to display information in the form of content. This content is taken from the list of page management that has been created.
Digital GroupModule name of digital library that is being created.

Send Option

Select type of digital library management. For example select ‘Send Option‘, then you will see a form of send option page. Enter heading, description and option button. If you’re done, enter digital group and click save button, such as images below.

Field component explanation of send option :

Field NameDescription
HeadingTitle of the card.
DescriptionDescription of the card.
Digital GroupModule name of digital library that is being created.

Send Image

Select type of digital library management. For example select ‘Send Image‘, then you will see a form of send images page. Select images and enter heading of images. If you’re done enter digital group and click save button such as images below.

Field component explanation of send image :

Field NameDescription
ChooseThis button works for upload images, you can upload images with ‘gif’, ‘jpg’ and ‘png’ file types, with max. size upload is 2MB.
HeadingTitle of the card.
Digital GroupModule name of digital library that is being created.

Send Document

Select type of digital library management. For example select ‘Send Document‘, then you will see a form of send document page. Select document and enter heading of document, if you’re done enter digital group and click save button such as images below.

Field component explanation of send document :

Field NameDescription
ChooseThis button works for upload document, you can upload document with ‘doc’, ‘docx’, ‘pdf’, ‘xls’ and ‘xlsx’ file types, with max. size upload is 2MB.
HeadingTitle of the card.
Digital GroupModule name of digital library that is being created.

Send Video

Select type of digital library management. For example select ‘Send Video‘, then you will see a form of send video page. Select video and enter heading of video, if you’re done enter digital group and click save button such as images below.

Field component explanation of send video :

Field NameDescription
ChooseThis button works for upload video, you can upload document with ‘mp4’ and ‘m4v’ file types, with max. size upload is 2MB.
HeadingTitle of the card.
Digital GroupModule name of digital library that is being created.

Send Audio

Select type of digital library management. For example select ‘Send Audio‘, then you will see a form of send audio page. Select audio and enter heading of audio, if you’re done enter digital group and click save button such as images below.

Field component explanation of send Audio :

Field NameDescription
ChooseThis button works for upload video, you can upload document with ‘mp3’ and ‘wav’ file types, with max. size upload is 2MB.
HeadingTitle of the card.
Digital GroupModule name of digital library that is being created.

Remove Digital Library

Sometimes you need to remove the digital asset from a system when it’s no longer needed or other problem.

In the digital library management page, select the digital asset and click the remove icon. Then, you will be prompts to confirm the remove request, click ‘Yes‘ to proceed remove digital asset or you can click ‘No‘ to return to the digital library management page.

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