Shift mapping allow the Supervisors to changes to the agent’s schedule. For example, when an agent requests permission to a supervisor to come in during the day because there is an urgent matter, therefore the supervisor must change the schedule that has been set for the agent.
- Login as ‘Supervisor‘, for the 3Dolphins SRM login mechanism, do the steps described on the ‘Login‘ page,
- Go to employee and click the shift mapping menus, then you will see a shift mapping page such as images below.
Edit an Existing Shift
Sometimes, you might need to edit an employee’s shift. Maybe it’s because the agents asks for permission from superiors, it will be too late to work because there are obstacles or other problem. By default, only Supervisors can edit an employee’s shift information and shift will take effect in one day after edited.
Select agent from the list of the shift mapping page, select the schedule to be updated and click the edit button ().Then, you will see a pop-up of edit shift. Do the edit shift that necessary and after you’re done, you can click the save button to update shift.
Filter shift allow Supervisors to view shift schedule based on the agent’s name. Select and tick the agent name selected and click the apply filter button. Then, you will see a list of shift mapping based on agent name selected.