# Activate and Deactivate Feedback Template

### Activate Feedback Template

To display feedback questions when you close a customer ticket, make sure that you have activated the feedback template. To activate it, go to the **Quality Assurance** > **Feedback Template** menu. In the list of feedback templates, select the feedback template and click the **‘Activate’** button. Your feedback template will have a green color on the left side, indicating that it is active.

![Activate Feedback Template](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fcz3kUnglKfs6IEYBFHMP%2FActivate%20Feedback%20Template.png?alt=media\&token=fb790e8f-b88b-415b-abe6-08c0662f7ed1)

{% hint style="info" %}
**Note:** You will receive an error warning if you attempt to activate the template without attaching it. At least, you must have one channel attached to activate that feedback template.
{% endhint %}

When the feedback template is active, if the ticket is solved and closed, the system will automatically send feedback to customers, and additional questions will appear according to the pre-determined minimum ratings.

![Live Chat](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FYW40UlAbi8ie271JeBlL%2FCustomer%20Feedback.png?alt=media\&token=501c93a0-32c9-4b0c-9bbe-8808139b3939)

### Deactivate Feedback Template

If you want to temporarily deactivate your feedback template, you should use the deactivate feedback template feature. It is located by selecting the **Feedback Template** page from the **Quality Assurance** menu. Select the template that you want to deactivate then, you will see a success notification.

![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FF2mm1qu6Lnb3FwqjSKNq%2FDeactivate%20Feedback%20Template.png?alt=media\&token=a812df08-44eb-4864-912b-12ac117a7c93)

You will see a red color on the left side of your feedback template if you successfully deactivate the feedback template.