# Activate and Deactivate Feedback Template

### Activate Feedback Template

To display feedback questions when you close a customer ticket, make sure that you have activated the feedback template. To activate it, go to the **Quality Assurance** > **Feedback Template** menu. In the list of feedback templates, select the feedback template and click the **‘Activate’** button. Your feedback template will have a green color on the left side, indicating that it is active.

![Activate Feedback Template](/files/0TPnFhsdctP2ObZfQ25x)

{% hint style="info" %}
**Note:** You will receive an error warning if you attempt to activate the template without attaching it. At least, you must have one channel attached to activate that feedback template.
{% endhint %}

When the feedback template is active, if the ticket is solved and closed, the system will automatically send feedback to customers, and additional questions will appear according to the pre-determined minimum ratings.

![Live Chat](/files/OGnpyj6Ue3FEYApHu0sj)

### Deactivate Feedback Template

If you want to temporarily deactivate your feedback template, you should use the deactivate feedback template feature. It is located by selecting the **Feedback Template** page from the **Quality Assurance** menu. Select the template that you want to deactivate then, you will see a success notification.

![](/files/EIF6L2wFsVf71z7TDvW4)

You will see a red color on the left side of your feedback template if you successfully deactivate the feedback template.


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