Shift Mapping
Shift mapping allows the Supervisors to changes to the agent’s schedule. For example, when the operator requests the supervisor for permission to come in throughout the day due to an urgent matter, therefore the supervisor must change the schedule that has been set for the agent.
If you want to access this feature, log in as Supervisor and go to the Employee and click the Shift Mapping menus, then you will see a shift mapping page such images below.
On the shift mapping page, when the operator is added to a shift on the operator shift page, the shift takes effect one day later.
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