Paragraph Classifier

Paragraph Classifier is a tag used to categorize each ticket based on a specific category. However, before adding tags to tickets, it's important to first understand what ticket tagging is and its benefits. Tags are words or combinations of words used to label tickets, making it easier to identify, categorize, and search for tickets based on specific topics or issues.

Adding tags to tickets gives you the flexibility to track, organize, and interact with tickets more efficiently. With tags, you can easily view all tickets related to a particular category or topic. For example, if Customer A wants to check their order status and Customer B inquires about product information, you can create classifiers such as Order Status and Product Information. Then, each customer’s ticket can be tagged accordingly. This way, the ticket grouping and handling process becomes faster and more organized.

When you want to add tags to tickets either manually or automatically you will need a classifier. Classifiers can be added through the menu Customer Service > Paragraph Classifier. In general, a classifier consists of two main elements: content and label, which can be entered manually or via file upload. Once added, the classifier will appear under the Category section on the user dashboard.

On this page, you will learn the following steps:

1. Adding a new classifier module.

2. Add Classifier (Content and Labels).

3. Configuring classifier settings.

4. Adding tags to chat tickets.

5. Adding tags to customer contacts.

6. Editing a classifier module.

7. Deleting a classifier module.

Navigate to the Customer Service menu and select Paragraph Classifier. The Paragraph Classifier page will appear as shown below.

Paragraph Classifier