# Customer Feedback

Customer feedback is the best way to find out customer opinions about your product or service in the form of survey questions. Customer feedback provides valuable insights for product improvement and leads to a better understanding of customers' needs and expectations.

If you want to access customer feedback menu, go to **Quality Assurance** and click the **Customer Feedback** menu, then you will see a customer feedback page such as the image below.

![Customer Feedback](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FEejGuikj79jV88dzlQH7%2FCustomer%20Feedback.png?alt=media\&token=be448b61-05b3-43e6-b0c0-2acde64f8b17)

### **Send Feedback**

The customer feedback page displays a list of tickets that have been closed by the Agent and allows Quality Assurance (QA) to send ask feedback to the customer by clicking the **'Ask Feedback'** button, and then the customer can provide feedback about Agent services by rating them.

For example, you can filter tickets using 'select starting and ending date of your ticket'. Select ticket and click **'?Ask Feedback'** button, then you can type the messages that will be sent to customers when sending feedback and click the **'Ask Feedback Now'** button.

![Ask Feedback](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F20YDi62pASNCZNytCWnW%2FAsk%20Feedback%20Now.png?alt=media\&token=4677d2e8-f238-41b6-be95-3d17c7293a71)

If the feedback is sent successfully, you will see a notification of success and on the customer’s email page, the customer will be given a link to rate, as shown below.

![Customer's Email Feedback](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fi8Pf3GBGsR9YU7kZSACp%2FCustomer%20Side%20Rating%20Customer.png?alt=media\&token=9cfbdd65-6314-4e78-b056-9ddb82e92ec2)

If the customers click the link button in the message, customer will see feedback rating, such as the image below.

![Customer Rate Service](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fh5BaVIlr5Ibbc2CO0jD1%2FLink%20Cusstomer%20Feedback.png?alt=media\&token=eedb2b9a-755f-4606-9f01-8717c5bb180b)

If a customer gives a feedback rating, feedback will be displayed on reports that you can view based on a specific date range in the **Live Agent** menu > **Live Agent Rating** like the image below.

![Live Agent Rating](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FFpkZuud0QR5fFf0tAVUB%2FLive%20Agent%20Rating.png?alt=media\&token=622c274f-8429-480f-9958-8d84fbc5920f)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/quality-assurance/customer-feedback.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.