Notification

Notification is a feature that allows you to send broadcast messages to your customers. For example, if you want to share product-related information with multiple customers at once, this feature helps you deliver it in the form of a broadcast message.

With this feature, you can also customize the recipients, write messages using pre-made templates, and schedule broadcasts according to your needs.

To get started, go to the Marketing menu, select Notification, and you will be directed to the notifications page as shown in the following image.

Notifications Page

Component explanation :

Component	Description
Title	The title for the notification sent to customers. Note: If the broadcast notification has a "draft" or "scheduled" status, the broadcast notification can still be edited.
Channel	The channel used to send the notification
Last Updated	The time that shows when notification was last updated Note: For broadcast data that is less than 1 day old, the Last Updated information will be updated following any status changes that occur. For broadcast data that is more than 1 day old, the Last Updated information will be updated once a day.
Status	The status of the notification. There are five notification statuses, i.e. Draft: Notification that is still being saved (not ready to send). Sending: Notification that has been sent but has not been received by the customer. Scheduled: Notifications that have been created but are still scheduled to be sent at a certain time. Sent: Notification successfully sent to customer. Failed: Notification failed sent to customer. Warning: Indicates that a portion of the recipients in a broadcast activity failed to receive the message. Note: If a broadcast activity has some messages successfully delivered and others failed, the broadcast status will be displayed as Sent with a Warning icon to indicate that some messages were not successfully delivered. The broadcast status is updated periodically every 3 minutes. If a status change occurs, for example from Sending to Sent, the status will be updated and the time of the update will be recorded in the Last Updated column. Note: The status update may take more or less than 3 minutes.
Search bar	The search field allows users to enter keywords based on the broadcast title or content
Channel filter	Field to select the channel that you want to filter
Status filter	Field to select the status that you want to filter