Auxiliary Mapping

Agents are responsible for managing their status independently through the dashboard page. This status represents the Agent's condition in real-time and serves to determine whether or not the Agent can receive a ticket. Status changes can only be made manually by the Agent through the dashboard.

This feature allows you to add statuses based on your agent's condition, then the status can be selected on the dashboard. 3Dolphins provides two default status values:

1. Available

2. Not Available

To add new aux, go to the Customer Service menu and click the Auxiliary Mapping menu. You will see an auxiliary mapping page such images below.

Auxiliary Mapping

Component Explanation:

Name	Description
Reason	Status name availibility agent.
Reason Code	Code of agent status. This is for backend processing purposes.
Auxiliary	Indicates whether the agent is eligible to receive automatic ticket distribution. If "false" allows automatic ticket assignment in this status, while "true" prevents it.
Action	This column is used to edit or delete existing statuses.