# Live Agent

Live agent analytics helps the supervisor to get an overview of your customer support (Agents). You can see who is interacting with your agent and monitor the service they’re receiving. See usage statistics, evaluate Performance reports, learn from customer satisfaction ratings, and many more.

This page is only accessed by Operator (according to given authority), Supervisor, and Administrator. To begin, go to the **Analytic** menu and click the **Live Agent** menus, then you will see a live agent page such images below.

![Live Agent](/files/zxZzqXHMVl4p9J3f04HJ)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/analytic/live-agent.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.