FAQ Knowledge
FAQ Knowledge is a library that includes information about a product, service, or topic to answer frequently asked questions (FAQs) sent by the customer. FAQ knowledge page allows your team to create FAQ knowledge that will help your bot or agents answer customers more quickly and provide seamless customer support.
Go to Bot Settings and click the FAQ Knowledge submenu. Select one of the FAQ Knowledge module and you will see a FAQ knowledge page like the image below.
Component Explanation :
Upload Knowledge Template
Upload knowledge templates will provide trainers with ready-to-use formats to create FAQs efficiently using .xlsx file.
Clone Module
Allows trainers to quickly duplicate knowledge modules without having to create them from scratch. For more details, you can visit this page.
Remove Module
Process to remove knowledge module. If there is knowledge in a module, it means you will remove all knowledge in that module.
Rebuild Knowledge
Process to rebuild knowledge from existing knowledge. For example, in case of a knowledge failure, such as the bot not responding when the knowledge is executed.
Edit Knowledge
Processes for updating the knowledge.
Remove Knowledge
The trainer can remove of FAQ Knowledge.
View Bot List
To view bot list.
Search Module
To help find existing module knowledge.
Search Knowledge
To search for knowledge that has been successfully saved in the module, you can refer to this page for more details about searching knowledge.
Remove Filter
To delete knowledge from the FAQ Knowledge page.
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