WhatsApp

Whatsapp report helps the supervisor to get an overview of the status of all Whatsapp broadcasts. The Whatsapp analytics page is now segregated into Business Initiate Conversation (BIC) and User Initiate Conversation (UIC).

User initiate conversation is when customers initiate a conversation with your company's Whatsapp business. Meanwhile, the business-initiated conversation begins when your business sends a broadcast message to all of your customers.

Note: If your customers send the message first and then your business sends the broadcast message within 24 hours, the message is still classified as UIC message.

To begin, login as Supervisor or Administrator, then go to the Analytic menu and click the WhatsApp menus, then you will see a Whatsapp usage page such images below.

WhatsApp Report

Business Initiate Conversation (BIC)

WhatsApp Report Business Initiated Conversation

The graph on the business initiated conversation tab explains:

Name	Description
Total	Total broadcast message.
Read	Broadcast message has been read by customer.
Delivered	Broadcast message has been received by customer.
Sent	Broadcast message has been sent to customer but customer hasn't received yet.
Failed	Broadcast message failed to send.

In addition to bar charts, this report also contains detailed table information of all broadcasts initiated by your business. The following is an explanation of the table information:

Name	Description
Title	Your broadcast title.
Recipients	Your broadcast recipient's number.
Sender	Your business whatsapp number.
Template	Broadcast template name used to send messages.
Origin Type	Indicates the Whatsapp template category is used to broadcast. There are three categories, i.e., Utility Marketing Authentication
Status	Your broadcast status.

User Initiate Conversation (UIC)

WhatsApp Report Business Initiated Conversation

The graph on the user initiated conversation tab explains:

Name	Description
Total	Total broadcast message.
Sent	Broadcast message has been sent to customer but customer hasn't received yet.
Delivered	Broadcast message has been received by customer.
Read	Broadcast message has been read by customer.

In addition to bar charts, this report also contains detailed table information of all broadcasts initiated by your user. The following is an explanation of the table information:

Name	Description
Recipients	Your customer's number.
Sender	Your business whatsapp number.
Date	Indicates when the bot first replied to your customer's message.
Status	Your broadcast status.