Last updated
Last updated
Whatsapp report helps the supervisor to get an overview of the status of all Whatsapp broadcasts. The Whatsapp analytics page is now segregated into Business Initiate Conversation (BIC) and User Initiate Conversation (UIC).
User initiate conversation is when customers initiate a conversation with your company's Whatsapp business. Meanwhile, the business-initiated conversation begins when your business sends a broadcast message to all of your customers.
Note: If your customers send the message first and then your business sends the broadcast message within 24 hours, the message is still classified as UIC message.
To begin, login as Supervisor or Administrator, then go to the Analytic menu and click the WhatsApp menus, then you will see a Whatsapp usage page such images below.
The graph on the business initiated conversation tab explains:
Total
Total broadcast message.
Read
Broadcast message has been read by customer.
Delivered
Broadcast message has been received by customer.
Sent
Broadcast message has been sent to customer but customer hasn't received yet.
Failed
Broadcast message failed to send.
In addition to bar charts, this report also contains detailed table information of all broadcasts initiated by your business. The following is an explanation of the table information:
Title
Your broadcast title.
Recipients
Your broadcast recipient's number.
Sender
Your business whatsapp number.
Template
Broadcast template name used to send messages.
Origin Type
Indicates the Whatsapp template category is used to broadcast. There are three categories, i.e.,
Utility
Marketing
Authentication
Status
Your broadcast status.
The graph on the user initiated conversation tab explains:
Total
Total broadcast message.
Sent
Broadcast message has been sent to customer but customer hasn't received yet.
Delivered
Broadcast message has been received by customer.
Read
Broadcast message has been read by customer.
In addition to bar charts, this report also contains detailed table information of all broadcasts initiated by your user. The following is an explanation of the table information:
Recipients
Your customer's number.
Sender
Your business whatsapp number.
Date
Indicates when the bot first replied to your customer's message.
Status
Your broadcast status.
