WhatsApp

Whatsapp report helps the supervisor to get an overview of the status of all Whatsapp broadcasts. The Whatsapp analytics page is now segregated into Business Initiate Conversation (BIC) and User Initiate Conversation (UIC).

User initiate conversation is when customers initiate a conversation with your company's Whatsapp business. Meanwhile, the business-initiated conversation begins when your business sends a broadcast message to all of your customers.

Note: If your customers send the message first and then your business sends the broadcast message within 24 hours, the message is still classified as UIC message.

To begin, login as Supervisor or Administrator, then go to the Analytic menu and click the WhatsApp menus, then you will see a Whatsapp usage page such images below.

Business Initiate Conversation (BIC)

The graph on the business initiated conversation tab explains:

NameDescription

Total

Total broadcast message.

Read

Broadcast message has been read by customer.

Delivered

Broadcast message has been received by customer.

Sent

Broadcast message has been sent to customer but customer hasn't received yet.

Failed

Broadcast message failed to send.

In addition to bar charts, this report also contains detailed table information of all broadcasts initiated by your business. The following is an explanation of the table information:

NameDescription

Title

Your broadcast title.

Recipients

Your broadcast recipient's number.

Sender

Your business whatsapp number.

Template

Broadcast template name used to send messages.

Origin Type

Indicates the Whatsapp template category is used to broadcast. There are three categories, i.e.,

  • Utility

  • Marketing

  • Authentication

Status

Your broadcast status.

User Initiate Conversation (UIC)

The graph on the user initiated conversation tab explains:

NameDescription

Total

Total broadcast message.

Sent

Broadcast message has been sent to customer but customer hasn't received yet.

Delivered

Broadcast message has been received by customer.

Read

Broadcast message has been read by customer.

In addition to bar charts, this report also contains detailed table information of all broadcasts initiated by your user. The following is an explanation of the table information:

NameDescription

Recipients

Your customer's number.

Sender

Your business whatsapp number.

Date

Indicates when the bot first replied to your customer's message.

Status

Your broadcast status.

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