# Dialog Flows

When you want to design more flexible interaction between responds bot and customer answer, you can use dialogs in the **Dialog Flows** menu. A dialog is a series of conversations that define responses based on predetermined intents and entities, helping you optimize services or enhance customer personalization.

Go to **Bot Settings** and click the **Dialog Flows** submenus, then you will see a dialog flows page such as the images below. 

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FgfBa0VVF3eblQEieaV56%2Fimage.png?alt=media&#x26;token=bd6ac513-59c2-439f-984e-cb970aabe38e" alt=""><figcaption><p>Dialog Flows</p></figcaption></figure>

**Component Explanation:**&#x20;

<table><thead><tr><th width="210">Icon</th><th>Name of Icon</th><th>Description</th></tr></thead><tbody><tr><td> <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRTqmOdZnIrZYyuL4Gy%2F-MRTyC9ivV4YrtoLE92r%2FClone%20Icon.png?alt=media&#x26;token=b494156e-178c-43ff-a15b-fe7532441c5b" alt="" data-size="original"> </td><td>Clone Dialog</td><td>The trainer can clone dialog. </td></tr><tr><td> <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRTqmOdZnIrZYyuL4Gy%2F-MRTyr1F0S0MV9RoMFM6%2FEdit%20Icon.png?alt=media&#x26;token=79706fbd-e60c-44c5-b9e2-75a1e503843d" alt="" data-size="original"> </td><td>Edit Dialog</td><td>Process to update dialog.</td></tr><tr><td> <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRTqmOdZnIrZYyuL4Gy%2F-MRTz47w10OvaY3rQjl3%2FDelete%20Icon.png?alt=media&#x26;token=82958b39-e28d-4c81-88ce-72655640e55c" alt="" data-size="original"> </td><td>Delete Dialog</td><td>Process to remove dialog.</td></tr><tr><td><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FMcT3WKCqtSXPYOgIXBon%2FScreenshot_13-2-2025_7505_venom.3dolphins.ai.jpeg?alt=media&#x26;token=99d18008-288d-4056-ab9f-69edff633246" alt="" data-size="line"></td><td>Search Dialog</td><td>To search for dialogs that have been successfully saved.</td></tr><tr><td><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FdVPhBHl8rFZbzILYWhUR%2FScreenshot_13-2-2025_81253_venom.3dolphins.ai.jpeg?alt=media&#x26;token=7f3cd30a-5029-4a92-b374-487c52260044" alt="" data-size="line"></td><td>Filter Dialog</td><td>The process of filtering dialogs based on a group.</td></tr><tr><td><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FqnUDBcMR8CBMM1zvt1V7%2FScreenshot_26-3-2025_52122_venom.3dolphins.ai.jpeg?alt=media&#x26;token=d53461ce-7215-4da0-97dd-80075d9341d5" alt="" data-size="original"></td><td>Number of Bot</td><td>The number of bots using this dialogue.</td></tr></tbody></table>