> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/bot-settings/dialog-flows.md).

# Dialog Flows

When you want to design more flexible interaction between responds bot and customer answer, you can use dialogs in the **Dialog Flows** menu. A dialog is a series of conversations that define responses based on predetermined intents and entities, helping you optimize services or enhance customer personalization.

Go to **Bot Settings** and click the **Dialog Flows** submenus, then you will see a dialog flows page such as the images below. 

<figure><img src="/files/vhpmvKO7GuIkqHberq2t" alt=""><figcaption><p>Dialog Flows</p></figcaption></figure>

**Component Explanation:**&#x20;

<table><thead><tr><th width="210">Icon</th><th>Name of Icon</th><th>Description</th></tr></thead><tbody><tr><td> <img src="/files/-MRTyC9ivV4YrtoLE92r" alt="" data-size="original"> </td><td>Clone Dialog</td><td>The trainer can clone dialog. </td></tr><tr><td> <img src="/files/-MRTyr1F0S0MV9RoMFM6" alt="" data-size="original"> </td><td>Edit Dialog</td><td>Process to update dialog.</td></tr><tr><td> <img src="/files/-MRTz47w10OvaY3rQjl3" alt="" data-size="original"> </td><td>Delete Dialog</td><td>Process to remove dialog.</td></tr><tr><td><img src="/files/3miE4XhfgJryKB6DkcsR" alt="" data-size="line"></td><td>Search Dialog</td><td>To search for dialogs that have been successfully saved.</td></tr><tr><td><img src="/files/asxx8oM1HN7pwhvIiCe2" alt="" data-size="line"></td><td>Filter Dialog</td><td>The process of filtering dialogs based on a group.</td></tr><tr><td><img src="/files/Dfs4qm7fsHPJNJ81maN9" alt="" data-size="original"></td><td>Number of Bot</td><td>The number of bots using this dialogue.</td></tr></tbody></table>