# Dialog Flows When you want to design more flexible interaction between responds bot and customer answer, you can use dialogs in the **Dialog Flows** menu. A dialog is a series of conversations that define responses based on predetermined intents and entities, helping you optimize services or enhance customer personalization. Go to **Bot Settings** and click the **Dialog Flows** submenus, then you will see a dialog flows page such as the images below.

**Component Explanation:**

Icon	Name of Icon	Description
	Clone Dialog	The trainer can clone dialog.
	Edit Dialog	Process to update dialog.
	Delete Dialog	Process to remove dialog.
	Search Dialog	To search for dialogs that have been successfully saved.
	Filter Dialog	The process of filtering dialogs based on a group.
	Number of Bot	The number of bots using this dialogue.

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/bot-settings/dialog-flows.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.