Dialog Flows

When you want to design more flexible interaction between responds bot and customer answer, you can use dialogs in the Dialog Flows menu. A dialog is a series of conversations that define responses based on predetermined intents and entities, helping you optimize services or enhance customer personalization.

Go to Bot Settings and click the Dialog Flows submenus, then you will see a dialog flows page such as the images below.

Dialog Flows

Component Explanation:

Icon
Name of Icon
Description

Clone Dialog

The trainer can clone dialog.

Edit Dialog

Process to update dialog.

Delete Dialog

Process to remove dialog.

Search Dialog

To search for dialogs that have been successfully saved.

Filter Dialog

The process of filtering dialogs based on a group.

Number of Bot

The number of bots using this dialogue.

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