# Email Template

You can use email reply templates to answer the same or frequently asked questions by customers through email channels or even global questions about products or services that have the same answer. So, you don't have to retype answers that can produce different answers to the same question.

On this page, you can also manage your signature email and the auto-reply message to send or reply to your customer.  The signature email and the auto-reply message will appear based on the channel email that you used. 

To access this page, go to the **Customer Service** page and select the **Email Template** menu. This page only can be accessed by **Supervisor** and **Administrator**. 

<figure><img src="/files/OxQYlHAfoxbYZa93MlOB" alt=""><figcaption><p>Email Template</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/customer-service/email-template.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.