Teaser Management

Supporting your business through live chat and social media communication is a crucial aspect of your success. Why is this important? Because this approach allows you to reach customers quickly and efficiently. Therefore, the information conveyed must always be relevant and up to date. For example, when informing customers about an analysis of network issues affecting live chat performance, or when your business wishes to promote special offers that customers can use through social media messages.

We simplify the updating of your live chat and social media message content through the Teaser Management feature. With this feature, you can conveniently update information directly through the dashboard. To get started, go to the Customer Service page and select the Teaser Management menu, as shown in the following image.

Component Explanation:

Name	Description
Actual Teaser	Displays an active teaser within the current live chat channel.
Teaser List	Displays all created list teasers. The table components in the teaser list are as follows: Teaser Name : Serves as an identifier for the teaser. Teaser Header : The teaser title that will be displayed to customers. Category: Category for that teaser. Explanations for each category can be viewed on this page. Channel: Indicates the channel account that will display the teaser. Status: Indicates the active or inactive status of the teaser. Action: This is an action button for the teaser. Starting with activating and deactivating teasers, seeing teaser previews, and modifying or deleting teasers.
Live Preview	This section provides a glimpse of the currently active teaser live chat. Each tab in the live preview section is described in detail below: Live Chat Register: It will display your teaser preview for the customer registration page. Live Chat Window: Displays a preview of the teaser when the customer is on the chat page. Social Messaging: It will display your teaser using bubble messages sent to customers when interacting with channels other than live chat.