Ticket Automation helps you to automate actions on each ticket from any channel. For example, you can define the ticket severity, ticket tag, and process flow automatically or even reply ticket and closed ticket automatically based on the trigger that you create. This page only can be accessed by Supervisor and Administrator.
Ticket Automation is controlled by creating a Trigger. Each trigger has specific rules, and when those rules are met one or more actions are performed. This automation runs on every ticket and performs actions based on predefined conditions.
Go to the Customer Support menu and click the Ticket Automation menus, then you will see a ticket automation page such images below.
You can add an automation module by clicking the '+' button on the top right corner of the page. Then you can configure triggers, filters, and actions on ticket automation, just switch to the necessary property from the drop-down.