# Customer Support The Dashboard is where Agent & Supervisor will spend most of their time. Agent & Supervisor each will have its own separate dashboard, and here's the function of each role. ### Supervisor ![Dashboard Supervisor](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FAPVqHUEoVOH1YKdIkSOG%2FCustomer%20Support%20SPV.png?alt=media\&token=944920ba-3784-4152-bb12-98cf003d9beb) Supervisor has role for monitoring the whole ticket activity in the teams, either the ticket that assigned to the Agent or BOT, such as: * Monitoring performance of the team. * Reassign ticket to another Agent. * Takeover ticket by reassign ticket to itself. * Handle escalated ticket from Agent * Make approval of each ticket that will be re-opened. * Re-open the ticket by itself, and the ticket will be re-opened without approval. * Transfer ticket to another group. ### Operator ![Dashboard Operator](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F3oTi4LHzrzMeleSvI71Z%2FCustomer%20Support%20OPR.png?alt=media\&token=7d9fdbac-66f6-4c14-833c-2eea96244969) Operator (Agent) has a role for handling tickets directly and only can execute the ticket that is assigned to itself, such as: * Monitoring their performance report itself * Reply to the ticket directly or outbound the ticket by sending email or make a call to customer. * Escalate ticket to Supervisor. * Transfer ticket to another group. * Request re-open ticket to Supervisor. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/customer-service/dashboard.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.