# Agent Automation Agent Automation helps you to automate actions on each agent from any group. For example, you can send notification to the supervisor and reject your operator status changes based on the trigger that you create. This privilege only belongs to Supervisor and Administrator. Agent Automation is controlled by creating a Trigger. Each trigger has specific rules, and when those rules are met one or more actions are performed. This automation runs on every agent and performs actions based on predefined conditions. Go to the **Customer Support** menu and click the **Agent Automation** menus, then you will see a ticket automation page such as the images below. ![Agent Automation](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FPdQ7IvGBuio4tryp2egL%2FAgent%20Automation.png?alt=media\&token=31f6b010-2759-4bef-a1b2-c6a5b0682c0c) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/customer-service/agent-automation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.