Agent Automation

Agent Automation helps you to automate actions on each agent from any group. For example, you can send notification to the supervisor and reject your operator status changes based on the trigger that you create. This privilege only belongs to Supervisor and Administrator.

Agent Automation is controlled by creating a Trigger. Each trigger has specific rules, and when those rules are met one or more actions are performed. This automation runs on every agent and performs actions based on predefined conditions.

Go to the Customer Support menu and click the Agent Automation menus, then you will see a ticket automation page such as the images below.

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