| Name | Type | Deskripsi |
|---|---|---|
ticketNumber | string | This field contains a unique identifier for every ticket generated in 3Dolphins. |
| Name | Description |
|---|---|
id | This field provides a unique identifier for each indexed document in the database. |
owner | It is a unique identifier for the data access control holder in the application, usually populated using the system Id. |
createdDate | Indicates the date when the ticket was created. |
createdby | Indicates the identifier of ticket creator, usually filled in by the system Id. |
modifiedDate | To determine the last time update of the ticket data. |
modifiedBy | To show the identifier of the person who made changes to the data. |
accountId | It is a unique Id for every user who sent the message to the dashboard. Each channel having a different identifier. |
accountName | Indicates the customer who sent the message, or it may include the channel Id when the answer field is set to "true." |
accountScreen | This field displays the customer's name shown on the ticket ( it can be either the customer's username or phone number depending on the channel). |
answer | Indicates to flagging each incoming message that enter to the dashboard. If false means incoming messages from customers, while true means reply messages from the system. |
assignedAgent | This field filled with the identifier of the agent responsible that handling the ticket. |
assignedDate | It represent when the ticket was assigned to the agent. |
assignDateText | It is the result of interpreting the "assignedDate" field into date format. |
assignDuration | Indicates the duration the ticket remained in the assigned status (in seconds) |
greetingStatus | This field is used to indicate whether the ticket has received an auto greeting. |
callVariable | This field is used to store variables in telephony tickets. |
channel | It is a unique number for each successfully created channel. |
channelKey | This field combines the message id and live chat channel key. |
channelType | Indicates the type of channel where that message being created. |
contactId | It is unique identifier for every customer that engage through the 3Dolphins channel. |
conferenceParticipant | This field collects details about each participant conference, such as name, role, presence status, and device used. |
createdDateText | It is the result of interpreting the "createdDate" field into date format. |
ignoreMaxAssignment | This field determines whether the ticket refers to the agent bucket or not. |
fromGroup | This field is filled when the ticket is transferred from another group. |
group | This field shows the group of agents currently serving the ticket. |
incoming | This field indicates whether the message is sent by the customer or the agent. If the value is true, the message was sent by the customer. |
message | This field is used to store each bubble message. |
messageId | It provides each bubble messages sent by customer with a unique identifier. |
notified | This field shows whether the agent has viewed the latest activity on the ticket |
openDate | Indicates when the ticket was opened by the agent. |
openDuration | Indicates the duration the ticket has been in the open status. |
parent | Indicates the message as the parent message or the message sent afterwards. The message is parent message if has value 1. |
priority | Indicates if the ticket is set as a priority ticket. |
redistribute | It used to indicate which agent currently holds the active ticket. Example: If Ticket A is transferred from Agent A to Agent B, then Agent A will have the 'redistribute' value set to 'True', while Agent B will have it set to 'False', meaning the active ticket is currently held by Agent B. |
severity | Indicates the severity level for the ticket. The severity typically will be different for each ticket. |
responseTime | This field is used to calculate the duration it takes for the agent to respond to the customer's last message (in seconds). |
ruleId | It specifies the identifier of the rule where the ticket assigned. |
status | Indicates the ticket’s status, which may be unassigned, assigned, open, pending, or closed. |
timelineStatus | This field is used to display status ticket of every ownership in Customer 360. |
subject | It is the first message sent by the customer. For the email channel will contain the subject of the email. |
supervisor | It represents the supervisor id to the ticket being handled by the agent. |
ticketNumber | Indicates that each ticket created on the dashboard has its own unique number. |
unassignedDate | This field shows when the ticket was queueing before handled to the agent. |
unassignedDateText | It is the result of interpreting the "unassignedDate" field into date format. |
unassignedDuration | It the duration when ticket still on the queue before the ticket was assigned to an agent. |
ticketTags | This field holds the classifier associated with the ticket |
transaction_id | This field is useful for acknowledging that the message sent from the live chat channel has been processed on the system. Typically used as an identifier to track messages that have been successfully sent, failed to send, or read on the live chat side. |
markRead | This field to mark messages from WhatsApp channels whether it have been read or not. |
collection | Indicates which collection this ticket belongs to. |
responded | This field indicates whether the customer has responded to the agent's message. |
slaSetting | Indicates the type of SLA used for this ticket. |
agentResponseRate | It shows the percentage of whether agents responded to messages sent by customers. |
billable | Indicates whether this message is billable and will be charged by Meta. |
formTags | It stores the form data when tagging added contains mandatory form tags feature. |
taskProgress | This field shows the task progress for the ticket |
firstResponseDuration | It shows duration when the agent first replied customer's ticket. |
Contact | This field stored the customer contact information as an object. Please visit this documentation to understand the details of each parameter. |
channelName | It shows the channel name in which the ticket was created. |
agentName | This field indicates the agent responsible for this ticket. |
rawTextMessage | This field accommodates the entire message without formatting to limit the maximum character count. |
ticketAnswer | It shows flagging for every incoming message into the system (same as the answer field). But if the ticket is a telephony ticket, this field will be the same as the outgoing call field. |
renderActivity | This used to display styling of the timeline tab on the customer 360. |
internalCallRecipient | Field used only on telephony tickets. To find out whether the ticket is connected to another user when call process is encountered. |
selected | Indicate whether the ticket has been marked on the UI. |
unMerge | This field indicates whether the ticket merger has been canceled. |
disableRelatedTicket | This parameter is used in tasks to indicate if the ticket can only be accessible by those who are responsible for the task. |
renderTicketNumber | This field used for showing ticket numbers on the ticket list. |
ableToReply | This field is used to determine whether the ticket was answered by an authorized agent. |
unreadMessages | This field records the number of unread messages. |
countTaskNotStarted | To indicate how many tasks from the ticket are still in the "not started" phase. |
countTaskOngoing | To indicate how many tasks from the ticket are still in the "on going" phase. |
countTaskOverdue | To indicate how many tasks from the ticket are still in the "overdue" phase. |
countTaskDone | To indicate how many tasks from the ticket are still in the "done" phase. |
prettyUnassignedDate | It shows the timestamp when the incoming message became an unassigned ticket. |
prettyLastReplyDate | It shows the date when the agent last reply to the customer's message. |
createdDateRelatedTicketReportFormat | This field to support when download a report. It will provide the created date when generated file. |
prettyDateTimeline | It is the result of interpreting the dateTimeline field into date format. |
dateTimeline | This field records time when the ownership tickets exchange. |
statusStyle | This field displays the styling status appears in the ticket. |
severityStyle | This field to displays the ticket's style severity. |
slaStyle | This field displays the styling of the SLA provided in the ticket. |
attachmentExist | Indicates if there are any attachments in the message. |
conferenceParticipantObject | This field collects details about each participant conference, such as name, role, presence status, and device used. |
callParticipantObject | This field collects details about each participant call, such as name, role, presence status, and device used. |
displayConferenceParticipant | This field displays the names of conference attendees if the conferenceParticipantObject field is exist. |
cleanUpMessage | This field is identical to the message field that stores each message. |
cleanUpSubject | This field use to cleaning up subjects that come from input customer. |
emailRecipient | This field to recorded email recipients. |
ccListFormated | Only use on the email channel. This field to store list cc participant on the email messages. Ex: 1@gmail.com, 2@gmail.com |
ccListFormattedCut | Only use on the email channel. This field to store list cc participant with prettier formatted. Ex: 1@gmail.com and 2 others |
bccList | This field to store the bcc list in an email. |
bccListFormatted | Only use on the email channel. This field to store list bcc participant on the email messages. |
slaStatusText | This field use to display status SLA for the message. |
sortedDate | To display dates and times in sorted order based on specific criteria (using format epoch time). |
respondedStr | Field to store whether or not the consumer has replied. |
numOfAttachment | Indicates how many attachments are contained in the message. |
allowCloseTelephonyTicket | This field to determine if the telephony ticket already can be closed or not. |
textMessage | Same as message field. To store each bubble message. |
Authorization : Bearer \[generatedToken]
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Authorization : Bearer \[generatedToken]
Ticket Number : \[ticketNumber]
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“agentAvatar”: “”,
“unreadMessages”: 0,
“ticketAnswer”: false,
“statusStyle”: “ticket-assigned”,
“overReplySla”: false,
“prettyDateTimeline”: “moments ago”,
“dateTimeline”: 1598941816802,
“severityStyle”: “severity-high”,
“slaStyle”: “ticket-over-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“friendlyId”: “\[friendlyId]”,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Over SLA”,
“prettyDate”: “2 hours ago”,
“friendlyName”: “APPS”,
“ccList”: \[]
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: {
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598929805400,
“createdBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“modifiedDate”: 1598932249354,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“assignedDateText”: “2020-09-01 10:10”,
“greetingStatus”: false,
“channel”: “\[channelId]”,
“channelKey”: “\[channel\_key]”,
“channelType”: “\[channelType]”,
“contactId”: “\[contactId]”,
“createdDateText”: “2020-09-01 10:10”,
“group”: “Bot”,
“incoming”: true,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“notified”: false,
“parent”: 1,
“priority”: false,
“reassigned”: true,
“reassignedText”: “true”,
“redistribute”: false,
“ruleId”: “rule\_id”,
“status”: “Unassigned”,
“timelineStatus”: “Unassigned”,
“subject”: “trigger menu 3dolphins”,
“supervisor”: “\[supervisorId]”,
“ticketNumber”: “\[ticketNumber]”,
“transfered”: false,
“transferedDate”: 1598932249307,
“transferedDateText”: “2020-09-01 10:50”,
“transferedFrom”: “Bot”,
“transferedText”: “false”,
“unassignedDate”: 1598932249307,
“unassignedDateText”: “2020-09-01 10:50”,
“online”: false,
“ticketTags”: \[
“Fitur – Live Chat”,
“default”
],
“guest”: false,
“transactionId”: “\[transactionId]”,
“markRead”: false,
“customFields”: {
“guest”: false
}
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: {
“id”: “\[Id]”, “owner”: “\[owner\_id]”,
“createdDate”: 1598932282864,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598932344045,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“assignedAgent”: “\[AgentId]”,
“assignedDate”: 1598932284198,
“assignedDateText”: “2020-09-01 10:51”,
“assignDuration”: 19,
“greetingStatus”: true,
“channel”: “\[channelId]”,
“channelKey”: “\[channel\_key]”,
“channelType”: “\[channelType]”,
“closeInterval”: 59,
“closedBy”: “870d3b8e6513ed82ceedf77319ce12e2”,
“closedDate”: 1598932344043,
“closedDateText”: “2020-09-01 10:51”,
“contactId”: “\[contactId]”,
“createdDateText”: “2020-09-01 10:51”,
“document”: \[
“default”,
“default”
],
“group”: “Bot”,
“incoming”: false,
“mention”: false,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“notified”: true,
“openDate”: 1598932303746,
“openDateText”: “2020-09-01 10:51”,
“openDuration”: 1,
“parent”: 1,
“pendingDate”: 1598932305361,
“pendingDateText”: “2020-09-01 10:51”,
“pendingDuration”: 38,
“post”: false,
“priority”: false,
“reassigned”: true,
“reassignedText”: “true”,
“redistribute”: false,
“severity”: “High”,
“responseTime”: 20,
“ruleId”: “\[rule\_id]”,
“status”: “Closed”,
“timelineStatus”: “Closed”,
“subject”: “Sambungkan ke CS”,
“supervisor”: “\[supervisorId]”,
“ticketNumber”: “\[ticketNumber]”,
“toGroup”: “\[group\_id]”,
“transfered”: false,
“transferedDate”: 1598932284198,
“transferedDateText”: “2020-09-01 10:51”,
“transferedFrom”: “Bot”,
“transferedText”: “false”,
“transferedTo”: “870d3b8e6513ed82ceedf77319ce12e2”,
“unassignedDate”: 1598932284198,
“unassignedDateText”: “2020-09-01 10:51”,
“unassignDuration”: 0,
“closureType”: “Resolved”,
“withinSla”: true,
“online”: false,
“transferInterval”: 27,
“customFields”: {
“online\_date”: 1598932282905
}
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: 0,
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: “null?access\_token=Bearer \[generatedToken]”,
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: “null?access\_token=Bearer \[generatedToken]”,
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
| Name | Type | Description |
|---|---|---|
channel | string | This unique number is generated when a channel is successfully created in our application. |
socialId | string | An identifier is provided to each customer who interacts with any channel of 3Dolphins. Example: Rois saputra is customer who interacts with agents through the whatsapp and live chat channels, resulting in having a distinct socialId for him. |
startDate | date | If needed to filter the conversation history starting from the date you enter in this field, use the format yyyy-MM-dd |
endDate | date | "If needed to filter the conversation history up to the date you enter in this field, use the format yyyy-MM-dd." |
| Name | Description |
|---|---|
id | This field provides a unique identifier for each indexed document in the database. |
owner | It is a unique identifier for the data access control holder in the application, usually populated using the system Id. |
createdDate | Indicates the date when the message was created. |
createdby | Indicates the identifier of message creator, usually filled in by the system Id. |
modifiedDate | To determine the last time update of the message data. |
modifiedBy | To show the identifier of the person who made changes to the data. |
accountId | It is a unique Id for every user who sent the message to the dashboard. Each channel having a different identifier. |
accountName | Indicates the customer who sent the message, or it may include the channel Id when the answer field is set to "true." |
answer | Indicates to flagging each incoming message that enter to the dashboard. If false means incoming messages from customers, while true means reply messages from the system. |
channel | It is a unique number for each successfully created channel. |
channelKey | This field combines the message id and live chat channel key. |
channelType | Indicates the type of channel where that message being created. |
createdDateText | It is the result of interpreting the createdDate field into date format. |
message | This field is used to store each bubble message. |
messageId | It provides each bubble messages with a unique identifier. |
parent | Indicates the message as the parent message or the message sent afterwards. The message is parent message if has value 1. |
severity | Indicates the severity level of the ticket in which the message was sent. The severity that is set typically only set on the parent message. |
replyAgent | Indicates who replied to this message. If a bot responds to the message, "Bot" will make the filled value. But, the agent Id will shown if your agent answers the message. If using automation running will displays "ticket-automation.". |
subject | It is the first message sent by the customer. For the email channel will contain the subject of the email. |
ticketNumber | Indicates that each ticket created on the dashboard has its own unique number. |
transaction_id | This field is useful for acknowledging that the message sent from the live chat channel has been processed on the system. Typically used as an identifier to track messages that have been successfully sent, failed to send, or read on the live chat side. |
markRead | This field to mark messages from WhatsApp channels whether it have been read or not. |
collection | Indicates which collection this message belongs to. |
billable | Indicates whether this message is billable and will be charged by Meta. |
rawTextMessage | This field accommodates the entire message without formatting to limit the maximum character count. |
ticketAnswer | It shows flagging for every incoming message into the system (same as the answer field). But if the ticket is a telephony ticket, this field will be the same as the outgoing call field. |
renderActivity | This used to display styling of the timeline tab on the customer 360. |
internalCallRecipient | Field used only on telephony tickets. To find out whether the ticket is connected to another user when call process is encountered. |
selected | Indicate whether the ticket has been marked on the UI. |
unMerge | This field indicates whether the ticket merger has been canceled. |
disableRelatedTicket | This parameter is used in tasks to indicate if the ticket can only be accessible by those who are responsible for the task. |
renderTicketNumber | This field used for showing ticket numbers on the ticket list. |
ableToReply | This field is used to determine whether the ticket was answered by an authorized agent. |
unreadMessages | This field records the number of unread messages. |
countTaskNotStarted | To indicate how many tasks from the ticket are still in the "not started" phase. |
countTaskOngoing | To indicate how many tasks from the ticket are still in the "on going" phase. |
countTaskOverdue | To indicate how many tasks from the ticket are still in the "overdue" phase. |
countTaskDone | To indicate how many tasks from the ticket are still in the "done" phase. |
prettyUnassignedDate | It shows the date when the incoming message became an unassigned ticket. |
prettyLastReplyDate | It shows the date when the agent last reply to the customer's message. |
createdDateRelatedTicketReportFormat | This field to support when download a report. It will provide the created date when generated file. |
prettyDateTimeline | It is the result of interpreting the dateTimeline field into date format. |
dateTimeline | This field records the ownership exchange for tickets. |
statusStyle | This field displays the styling status appears in the ticket. |
severityStyle | This field to displays the ticket's style severity. |
slaStyle | This field displays the styling of the SLA provided in the ticket. |
attachmentExist | Indicates if there are any attachments in the message. |
conferenceParticipantObject | This field collects details about each participant conference, such as name, role, presence status, and device used. |
callParticipantObject | This field collects details about each participant call, such as name, role, presence status, and device used. |
displayConferenceParticipant | This field displays the names of conference attendees if the conferenceParticipantObject field is exist. |
cleanUpMessage | This field is identical to the message field that stores each message. |
cleanUpSubject | This field use to cleaning up subjects that come from input customer. |
emailRecipient | This field to recorded email recipients. |
ccListFormated | Only use on the email channel. This field to store list cc participant on the email messages. Ex: 1@gmail.com, 2@gmail.com |
ccListFormattedCut | Only use on the email channel. This field to store list cc participant with prettier formatted. Ex: 1@gmail.com and 2 others |
bccList | This field to store the bcc list in an email. |
bccListFormatted | Only use on the email channel. This field to store list bcc participant on the email messages. |
overReplySla | This field stores if the message response exceeds the specified SLA. |
slaStatusText | This field use to display status SLA for the message. |
sortedDate | To display dates and times in sorted order based on specific criteria (using format epoch time). |
respondedStr | Field to store whether or not the consumer has replied. |
numOfAttachment | Indicates how many attachments are contained in the message. |
allowCloseTelephonyTicket | This field to determine if the telephony ticket already can be closed or not. |
formattedDate | It shows the date of incoming messages entered to the dashboard. |
prettyDate | is the result of interpreting the createdDate field into format dd-MM-yyyy HH:mm |
friendlyName | This field according to the answer field. It will display the channel name if it is true, and the customer name if it is false. |
mandatoryFormExisted | This field to verifies the presence of any required mandatory form from tags on the ticket |
mapFormTags | This field to organizes data from tags into a structured and accessible format. |
callVariableObject | This field to organize from call variable into a structure and accessible format |
ccList | This used to store the cc list on an email. |
textMessage | Same as message field. To store each bubble message. |
Authorization : Bearer \[generatedToken]
Channel : \[channelType]
Channel Key : \[channelKey]
Social Id : \[social\_Id]
{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598935344537,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598935344537,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“answer”: true,
“botId”: “\[botId]”,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“createdDateText”: “2020-09-01 11:42”,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“parent”: 0,
“severity”: “Not Set”,
“replyAgent”: “Bot”,
“responseTime”: 2,
“responseTimeAgent”: 2,
“subject”: “cyvb”,
“ticketNumber”: “\[ticketNumber]”,
“transactionId”: “”,
“markRead”: false,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“ticketAnswer”: true,
“statusStyle”: “”,
“overReplySla”: false,
“prettyDateTimeline”: “57 minutes ago”,
“dateTimeline”: 1598935344537,
“severityStyle”: “severity-low”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”,
“prettyDate”: “57 minutes ago”,
“friendlyName”: “WebChat”,
“ccList”: \[]
}
],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
Authorization : Bearer \[generatedToken]
Channel Id : \[channelId]
Social Id : \[socialId]
{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598935344537,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598935344537,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“answer”: true,
“botId”: “\[botId]”,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“createdDateText”: “2020-09-01 11:42”,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“parent”: 0,
“replyAgent”: “Bot”,
“responseTime”: 2,
“responseTimeAgent”: 2,
“subject”: “cyvb”,
“ticketNumber”: “\[ticketNumber]”,
“markRead”: false
}
],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
Authorization : Bearer \[generatedToken]
Channel Id : \[channelId]
Social Id : \[socialId]
{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598935344537,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598935344537,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“answer”: true,
“botId”: “\[botId]”,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“createdDateText”: “2020-09-01 11:42”,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“parent”: 0,
“severity”: “Not Set”,
“replyAgent”: “Bot”,
“responseTime”: 2,
“responseTimeAgent”: 2,
“subject”: “cyvb”,
“ticketNumber”: “\[ticketNumber]”,
“transactionId”: “”,
“markRead”: false,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“ticketAnswer”: true,
“statusStyle”: “”,
“overReplySla”: false,
“prettyDateTimeline”: “1 hour ago”,
“dateTimeline”: 1598935344537,
“severityStyle”: “severity-low”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”,
“prettyDate”: “1 hour ago”,
“friendlyName”: “WebChat”,
“ccList”: \[]
}
],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“severity”: “Medium”,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“statusStyle”: “”,
“prettyDate”: “”,
“friendlyName”: “”,
“ccList”: \[],
“overReplySla”: false,
“prettyDateTimeline”: “”,
“severityStyle”: “severity-medium”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”
}