> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/user-management/group.md).

# Group

Groups are very useful if you have multiple departments handling different cases. Different groups can distinguish between each purpose, e.g., **Clinical Physiologist** and **Pediatrician**. Simply assign a user to a group, and control each group's access. They can significantly shorten case resolution time and reduce transfers between agents in different departments.

This section describes how to manage a group. Users can be members of groups, and groups determine user access privileges to control the user can interact with the system. To view and manage the user's group, select **Administration** menu > **User Management** > **Group**. On this page, you can view, edit, and delete existing groups, add new groups, and configure tags for each group.

<figure><img src="/files/J84IzMTkghhhlzic82fE" alt=""><figcaption><p>Group Tab</p></figcaption></figure>

**Component Explanation:**

<table><thead><tr><th width="289.5">Feature</th><th>Description</th></tr></thead><tbody><tr><td><img src="/files/-MSaZWqty95R60_fX7jK" alt="" data-size="line"> </td><td>Easy to add a logo to your group. Click the '<strong>+Logo'</strong> button to insert the logo into your group.</td></tr><tr><td><img src="/files/drR8mbAt7qbpw82CwBKX" alt="" data-size="line"></td><td>Total line of business on the group</td></tr><tr><td><img src="/files/-MSaaisUdQiDK7XkEnMK" alt="" data-size="line"></td><td>Total team member on the group.</td></tr><tr><td><img src="/files/-MSab6fnlGs3MFiDPZwp" alt="" data-size="line"></td><td>Click this icon to assign the form to your group.</td></tr><tr><td><img src="/files/1JctzNHv8iMYSXPdpoH7" alt="" data-size="original"></td><td>Click this icon to assign your group to the related LOB.</td></tr><tr><td><img src="/files/-MSabJVkboiknmSBsUfm" alt="" data-size="line"></td><td>Click this icon to view the list of your team member in the group.</td></tr><tr><td><img src="/files/a4zmZwly9ATX9SBpS46I" alt="" data-size="original"></td><td>Used to configure tags within a group. For more information on tag configuration, please refer to <a href="/pages/wdGkCxFfYj5FJe1lfaJB">this</a> page.</td></tr><tr><td><img src="/files/-MSabVrG8E4UK4y7MTTu" alt="" data-size="line"></td><td>If you tick a group as public, users or third parties can view and download the documentation using the API (Application Programming Protocol). Through this API, third parties can access the team list from a department or group.</td></tr><tr><td><img src="/files/lwk69JuaIBBOIfBTBLte" alt="" data-size="line"></td><td><p>If you check this feature, all users in the group cannot see your customer's contact number. <br>For example, when the <strong>Product</strong> group activates this feature, their customer contact numbers become hidden as shown below.</p><p><img src="/files/CSpi5iuJwZ7SKAZ92X9Y" alt=""></p><p>While the <strong>ROOT</strong> group does not activate this feature, they can still view the customer's contact number.<br><img src="/files/qgsAtqmxwVtr22mXBDjC" alt=""></p></td></tr><tr><td><img src="/files/-MSacGHrxa69ZdFC_qmQ" alt=""></td><td>Click this icon to edit the group name.</td></tr><tr><td><img src="/files/-MSackdM1g5JcXKori4p" alt=""></td><td>This icon indicates that the group is locked and that it is not possible to delete it. The reason is, the group still has team members.</td></tr><tr><td><img src="/files/-MWhLESE2RnJ3zUbBCob" alt=""></td><td>This icon indicates that the group is possible to delete it.</td></tr></tbody></table>
