5.2 EN

Team Collaboration Chat

The new feature of team collaboration chat allows you to discuss with another user (Agent, Supervisor, Trainer, Quality Assurance, etc) in the channel’s, private group, or Direct Message (DM).

Add Team

Go to Administration and click the User Management menus, then you will see a user management page. Click the User tab, then you will see a user list page. Select a user and click the 'Add' button (
User Tab
Then, you will see a successful notification after adding your user to the team collaboration chat.
Success Notification

Send Message

At the top side, click the 'Team Collaboration Chat' icon. Then you will see a pop-up form of team collaboration chat as shown below.
Team Collaboration Chat
To view channel or list members, click the 'Directory' button (
). Then, click the channels or users tab.
For example, select a user to start a new personal message, and compose your message in the box at the bottom of the chat.
Send Message
When you’re ready, click 'send' button (
). Everyone who has access to the chat (Example: Zulfa Fahimah) can see your message.
Message Sent

Send More Message

Once the chat has begun (whether group or one-on-one), just click it in the chat list to dip back into it and send more messages.
Send More Message

Edit or Delete Message

You can edit or delete any message that you have sent to a chat or channel. In the message, click the ‘More Options‘ button (
) then, click the ‘Edit‘ or ‘Delete‘ button.
More Options

Mark a Message Unread

If you want to remember to read a message later, you can mark it as unread. In the selected message, click the ‘More Options‘ button (
) > Click ‘Mark Unread‘.
Mark Unread

Say More with Reaction

You can quickly respond to any message with an emoji reaction. Click 'Emoji Reaction' (
) in the message and select the one you want.
Emoji Reaction
Then, the emoji will appear in the message, such images below.
Emoji Reaction

Send File

You can send files to any message. Click the ‘Plus‘ button (
) in the box message and select the file you want, i.e :
  1. 1.
    Document : [.doc], [.pdf]
  2. 2.
    Video : [.mp4], [.m4v]
  3. 3.
    Audio : [.mp3], [.oog], [.wav]
  4. 4.
    Images : [.jpg], [.png]
Send File
For example, send a file with the ‘Document‘ type. Then, you will see a preview before sending your file such images below
Upload File
If the upload is successful, the file will appear on your message chat.
Upload Success