Team Collaboration Chat

The new feature of team collaboration chat allows you to discuss with another user (Agent, Supervisor, Trainer, Quality Assurance, etc) in the channel’s, private group, or Direct Message (DM).

Add Team

Go to Administration and click the User Management menus, then you will see a user management page. Click the User tab, then you will see a user list page. Select a user and click the 'Add' button ().

Then, you will see a successful notification after adding your user to the team collaboration chat.

Send Message

At the top side, click the 'Team Collaboration Chat' icon. Then you will see a pop-up form of team collaboration chat as shown below.

To view channel or list members, click the 'Directory' button (). Then, click the channels or users tab.

For example, select a user to start a new personal message, and compose your message in the box at the bottom of the chat.

When you’re ready, click 'send' button (). Everyone who has access to the chat (Example: Zulfa Fahimah) can see your message.

Send More Message

Once the chat has begun (whether group or one-on-one), just click it in the chat list to dip back into it and send more messages.

Edit or Delete Message

You can edit or delete any message that you have sent to a chat or channel. In the message, click the ‘More Options‘ button () then, click the ‘Edit‘ or ‘Delete‘ button.

Mark a Message Unread

If you want to remember to read a message later, you can mark it as unread. In the selected message, click the ‘More Options‘ button () > Click ‘Mark Unread‘.