> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/integration/channel-connector/youtube/create-new-rule.md).

# Create New Rule

This section describes how to be able to run the youtube channel and how the customer message can be incoming as a ticket to the **Inbox** tab Agent, make a rule first by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu, then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![Create New Rule](/files/NZUow6ryEE4QzUtNwFNV)

You will see a pop-up to add a new rule channel, select the youtube channel by clicking the **'Add Channel'** icon (![](/files/-MWc9Mqbfuv2ov6B7-Ga)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add New Rule](/files/BLgyNvrTnp0xZXQ1uf2Y)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

The youtube channel rule was added successfully, and you will see the rule youtube in the list of rules management page, as shown in the image below.

![New Rule](/files/LIyvtfh3jcXh98zjr4r7)

After the rule channel is successfully created, to receive an incoming ticket from your youtube channel, add team members to the rule by clicking the **'Add'** icon (![](/files/-MWc9TBKqwpeUh1ihorG)).

![Add Team Member](/files/UDoVVsIhWtYz095cn5rP)

Team members successfully added and appear on **available teams**, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

![Team Member Added](/files/s6dPGFsHqJEsK8RVZA1M)

**Component Explanation:** 

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get a ticket first in the channel.    |
| Max. Assignment | The amount tickets are assigned or handled by the users. |

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent youtube channel rule updates.
{% endhint %}


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