# Create New Rule

This section describes how to be able to run the youtube channel and how the customer message can be incoming as a ticket to the **Inbox** tab Agent, make a rule first by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu, then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![Create New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F1ktFCo1tNMpg7DAwuf5E%2Fnew%20rule%20button.png?alt=media\&token=04ee9c0c-90cb-4e77-a212-4fa73b809a13)

You will see a pop-up to add a new rule channel, select the youtube channel by clicking the **'Add Channel'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9Mqbfuv2ov6B7-Ga%2FAdd%20Channel%20Button.png?alt=media\&token=068a1aaf-724c-463f-8566-d416e77c3838)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FBYQIdWxRL6H6Fe3xEtCh%2FAdd%20New%20Rule.png?alt=media\&token=db167aa7-4fdc-4aca-b181-828f1315b6e1)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

The youtube channel rule was added successfully, and you will see the rule youtube in the list of rules management page, as shown in the image below.

![New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FmbbC3olyH0zObXXbfZAZ%2FRule%20YouTube%20Createad.png?alt=media\&token=c83e6d43-aa9e-48d5-b68e-972279ec7750)

After the rule channel is successfully created, to receive an incoming ticket from your youtube channel, add team members to the rule by clicking the **'Add'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9TBKqwpeUh1ihorG%2FAdd%20Team%20member%20Button.png?alt=media\&token=2f9d69cd-7852-4528-9222-d6a45027e9f0)).

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FvhGMJFxzGeUm5VHvxHU1%2FAdd%20team%20member.png?alt=media\&token=67e1a7d3-b691-494a-8e82-665e0c47b4f1)

Team members successfully added and appear on **available teams**, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

![Team Member Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FWJEHlR0biOppOmaT9Uz4%2FTeam%20member%20added.png?alt=media\&token=d55454ca-fd46-42b7-8dbe-b2f5d4d8eff4)

**Component Explanation:** 

| Name            | Description                                              |
| --------------- | -------------------------------------------------------- |
| Priority        | To decide who will get a ticket first in the channel.    |
| Max. Assignment | The amount tickets are assigned or handled by the users. |

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate all of your latest recent youtube channel rule updates.
{% endhint %}


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