Create New Rule

This section describes how to be able to run the youtube channel and how the customer message can be incoming as a ticket to the Inbox tab Agent, make a rule first by doing the following steps:

To create a new rule channel, go to the Customer Service menu and click the Rule Management menu, then you will see the Rule Management page, on the top right section click the '+New Rule' button, as shown below.

Component Explanation:



Rule Name

The name of the channel rule to create.

Max. Assignment

The amount tickets are assigned to the channel rule.

The youtube channel rule was added successfully, and you will see the rule youtube in the list of rules management page, as shown in the image below.

Team members successfully added and appear on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

Component Explanation:



To decide who will get a ticket first in the channel.

Max. Assignment

The amount tickets are assigned or handled by the users.

Remember to select the 'Rule Out Of Sync' button to activate all of your latest recent youtube channel rule updates.

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