Create Generic Channel

This section describes how to create a new generic channel by doing the following steps:

Go to the Integration menu and click the Channel Connector menu, then you will see a channel connector page, as seen in the images below.

Generic Channel

On the channel connector page, click the 'Plus' button in the generic channel section, and then you will see a pop-up channel setting.

Channel Setting Generic

Component Explanation:

No	Name	Description
1	Channel Name	Your channel name (Required).
2	Unique Identifier	Used to provide your generic channels with different channel IDs (Required).
3	Username	Username for the API integration.
4	Password	Password for the API integration.
5	Guestname	Incoming tickets will be created according to the filled guestname.
7	Encrypt Mode	Determines whether the exchange information will be in encryption mode or not.
6	URL Callback	Indicates a callback URL from the API integration.
8	HTTP Header	Add a callback using HTTP header.
9	Ticket	JSON mapping for ticket fields. Right field is the parameter owned by 3Dolphins. Left field is the field sent by the 3rd Party. { "person_screen_name": "account_screen", "person_name": "account_name", "text": "message", "session_generic": "ticket_number", "person_id": "account_id", "dolphin.ticket.contact_id":"md5(person_fist_name|person_last_name|person_phone|person_email)" }
10	Contact	JSON mapping untuk field contact. Right field is the parameter owned by 3Dolphins. Left field is the field sent by the 3rd Party. { "person_last_name": "contact_last_name", "person_email": "contact_email", "person_fist_name": "contact_first_name", "person_phone": "phones", "person_id": "external_contact_id", "dolphin.contact.id":"md5(person_fist_name|person_last_name|person_phone|person_email)" }
11	Outgoing	JSON mapping for the transmission of outgoing fields to the callback 3rd party. { "person_last_name": "contact_last_name", "person_first_name": "contact_first_name", "message": "message", "session_generic": "ticket_number", "person_id": "external_contact_id" }

Once all necessary fields have been completed, click 'Save' to create a new generic channel.

Save Channel