How to Create Ticket using Generic Channel

After making the channel, please try creating a ticket to confirm that it's working properly. You can create a ticket using generic channels via the provided API. Simply follow these steps to make a generic ticket:

First, you must authorize to get a token that be used to create tickets. Next, after received the token, you can create a ticket using the API available for generic channel.

Create Token

POST {channelURLonlyuntilport}/oauth/token

This is how you get tokens before you can make geeric tickets.

Authorization

Name	Value
Username	Client id
Password	Client secret

Client id and client secret on Channel Connector

Authorization

Body

Name	Value
grant_type	password
username	Client id
password	Client secret

Body Request

Response

200

{
  "access_token": "token",
    "token_type": "bearer",
    "expires_in": 86399,
    "scope": "read write"
}

401

Create Generic Ticket

POST {Channel URL}

This is used to create tickets through generic channels.

Headers

Name	Value
Authorization	Bearer <token>

Body

The request body fields are aligned with the mapping fields in the created generic channel.

Below is an example of a body request that has been agreed as a mapping field available in the 3Dolphins application.

Name	Type	Description
contact_first_name	string	This field is intended for storing the customer's first name
contact_last_name	string	This field is intended for storing the customer's last name
contact_email	string	This field is intended for storing the customer's email address
phones	string	This field is intended for storing the customer's phone number
message	string	This field is intended for storing the customer's message
ticket_number	string	This field contains the ticket number for customer interactions.
account_id	string	This field contains the unique identification number to each customer account.
dolphin.contact.id	string	This field supports for the mapping between the external contact ID and the 3Dolphins contact ID.

Response

200

{
}

Create Generic Ticket