Filter User Access Audit

This feature allows you to filter your user access audit report. Used to make it easier for you to display reports according to the filter criteria you selected. Go to Analytic, select menu Live Agent, and click User Access Audit on the top left of the page. After the user access audit page appears, click the 'Filter' button on the upper right-side page, and you will see a pop-up to filter user access audit report.

Component Explanation:

Name

Description

Group

To display report according to the selected group.

Line of Business

To display report according to the selected LOB.

Channel Type

To display report according to the selected Channel Account.

Channel Account

To display report according to the selected Channel Account.

Team

To display report according to the selected rule on the rule management.

Agent

To display report according to the selected Agent.

Start Date

To display the report starting from the selected date.

End Date

To display the report up to the selected date.

Activity

To display the report according to the selected activity in the 3Dolphins application.

Additional Column

This field is useful for adding columns of additional information to the report results when the user downloads reports.

Default Filter

Button to set the filter back to default.

Filter

Button to apply the filter that has been set.

The filter that appeared will be adjusted according to the group report setting on your user management. You can manage the group reports when creating or editing users on the user management page. If your group report is LOB and your user is listed in LOB A then filter for each component that you may select only those related to LOB A. For example, LOB A is in Group B, the channels that can be accessed by LOB A are live chat and email channels, so when you apply the filter, you can only see Group B on the Group filter component, LOB A on the LOB filter component, Live chat channel and Email Channel on the Channel Type filter component, etc.

You may set more than one filter, such as if you want to see reports from live chat channels that are on LOB A, then you can select live chat channel on the Channel Type filter component and select LOB A on the LOB filter component.

You can additionally utilize filters in the filter field at the top of each user's detailed user access audit page. Select the user then, specify the filter criteria on the user access audit detail page and click the 'Filter' button.