# Live Agent SLA

Live Agent SLA is a feature that makes it easy for supervisors to view reports for each Agent when handling tickets on certain channels. There is a graph showing the report of each channel managed by the Agent in the report. To view the report, go to the **Analytic** menu, click the **Live Agent** menu, and click **Live Agent SLA** which you can find on the left sidebar.

![Live Agent SLA](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FyDoOMfcp55p5yvBoi0Xv%2FLive%20Agent%20SLA.png?alt=media\&token=5487d57a-fde9-40a2-9188-99ef9971aa0e)

**Component Explanation:**

| Name     | Description                                                         |
| -------- | ------------------------------------------------------------------- |
| Ticket   | Total ticket handled by that Agent on the channel.                  |
| SLA      | Total tickets are within the specified SLA duration on the channel. |
| Replied  | Total tickets that replied by that Agent on the channel.            |
| Transfer | Total ticket transferred from the Agent on that channel.            |
| Closed   | Total ticket closed by the Agent on that channel.                   |

{% hint style="info" %}
When you hover over the chart, you will see a chart with the format (x-axis, y-axis). The x-axis is the chart numbering from left to right. In contrast, the y-axis is the number of tickets for each channel.
{% endhint %}