Analytic Setting
Last updated
Last updated
This feature allows you to customize the appearance of your report. To match your business preferences, you can configure the time, date, and SLA format across the analytic report pages. To change the setting, go to Analyticand click the Live Agent menu. In the upper right corner, click the 'Analytic Setting' button () as shown images below.
Component Explanation:
| Name | Description |
|---|---|
Date and time format configuration on live agent report 3Dolphins uses the Java SimpleDateFormat class. Head to Java SimpleDateFormat to see all allowed values, or use one of the common format examples below.
Format
Example
dd/MM/yyyy
20/04/2020
dd-MM-yyyy
20-04-2020
dd MMMM yyyy
20 April 2020
dd MMMM yy
20 April 20
E, dd MMMM yyyy
Mon, 20 April 2020
MMMM dd, yyyy
April 20, 2020
HH:mm
09:35
HH:mm:ss
09:35:03
hh:mm:ss a
09:35:03 AM
hh:mm a
09:35 AM
Date Format
Default format date will be applied.
Enable Time
Klik toggle ini menjadi 'ON' apabila ingin menambahkan format waktu pada tabel yang memiliki format tanggal.
Time Format
Default format time will be applied.
SLA Format
Default SLA format will be applied to the column SLA on Table. Note: If based on the SLA by ticket, the report display will follow the SLA calculation according to the SLA static and severity type based. However, when using SLA by conversation, the report results display will follow the calculation results of the SLA agent reply type. To know more about the calculation, you can refer to this page.
