# Net Promotor Score

When a user closed a conversation with the customer, a system will automatically send feedback survey questions to customers to ask and know how customer’s rate Agent, how customers felt about agents’ professionalism, responsiveness, helpfulness, etc.

![NPS Feedback](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FH6WfBgVpMfdOhEA7KVCp%2FNPS%20feedback%20survey.png?alt=media\&token=935aaf2a-e3bd-40a3-902f-631baa1494db)

If customers send feedback questions using the NPS survey, you can view the NPS feedback report by going to the **Analytic** menu and clicking the **Live Agent** menu, then click **Net Promotor Score** which you can find on the left sidebar.

![Net Promotor Score](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FiWtOIXjAOX5E4AtcZrko%2FNPS%20Report.png?alt=media\&token=58a2f772-f6cf-4c4b-a84b-80cfe1119297)

The bar chart above depicts the average score gained from your customers' NPS surveys. The average NPS with a value of 'Detractor' is shown in red, indicating that your customer chose gives score range of 1-6. While, the yellow tint represents the average NPS score, which is 'passive,' meaning your customer gives a score between 7-8. And, the green color shows the average NPS value of 'Promotor' where the customer gives a score range of 9-10.

You can also see the details of the NPS feedback that has been given by customers on each ticket by selecting the ticket. 

![Detail NPS Feedback](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FAa3S4Lp7XY9HSt1j9h7Y%2FDetail%20Ticket.png?alt=media\&token=c25bc3b6-33f0-45b5-bf7d-1ab5a95b585c)