> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/live-agent/net-promotor-score.md).

# Net Promotor Score

When a user closed a conversation with the customer, a system will automatically send feedback survey questions to customers to ask and know how customer’s rate Agent, how customers felt about agents’ professionalism, responsiveness, helpfulness, etc.

![NPS Feedback](/files/LxMh0mgHHI48qoQLFasT)

If customers send feedback questions using the NPS survey, you can view the NPS feedback report by going to the **Analytic** menu and clicking the **Live Agent** menu, then click **Net Promotor Score** which you can find on the left sidebar.

![Net Promotor Score](/files/b18gwmtfjnyIjgS67OE0)

The bar chart above depicts the average score gained from your customers' NPS surveys. The average NPS with a value of 'Detractor' is shown in red, indicating that your customer chose gives score range of 1-6. While, the yellow tint represents the average NPS score, which is 'passive,' meaning your customer gives a score between 7-8. And, the green color shows the average NPS value of 'Promotor' where the customer gives a score range of 9-10.

You can also see the details of the NPS feedback that has been given by customers on each ticket by selecting the ticket. 

![Detail NPS Feedback](/files/gBJGcyVtVoZRQKvYx5IX)