# Net Promotor Score

When a user closed a conversation with the customer, a system will automatically send feedback survey questions to customers to ask and know how customer’s rate Agent, how customers felt about agents’ professionalism, responsiveness, helpfulness, etc.

![NPS Feedback](/files/LxMh0mgHHI48qoQLFasT)

If customers send feedback questions using the NPS survey, you can view the NPS feedback report by going to the **Analytic** menu and clicking the **Live Agent** menu, then click **Net Promotor Score** which you can find on the left sidebar.

![Net Promotor Score](/files/b18gwmtfjnyIjgS67OE0)

The bar chart above depicts the average score gained from your customers' NPS surveys. The average NPS with a value of 'Detractor' is shown in red, indicating that your customer chose gives score range of 1-6. While, the yellow tint represents the average NPS score, which is 'passive,' meaning your customer gives a score between 7-8. And, the green color shows the average NPS value of 'Promotor' where the customer gives a score range of 9-10.

You can also see the details of the NPS feedback that has been given by customers on each ticket by selecting the ticket. 

![Detail NPS Feedback](/files/gBJGcyVtVoZRQKvYx5IX)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/analytic/live-agent/net-promotor-score.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.