# Live Agent Rating

When agents close a conversation with customers, the system will automatically send feedback (survey question) to the customer to ask and know how customers rate Agent service, how the customer’s felt about agents’ professionalism, responsiveness, helpfulness, etc.

![Customer's Feedback](/files/Dmg2DljLnKgw2AKonQTO)

If the customer submitted feedback, you can view the feedback in the **Analytic** > **Live Agent** > **Live Agent Rating**. You can view the number of ratings and the average rating score on the live agent rating bar graph and detail feedback from your customers. 

![Live Agent Rating](/files/aEMq7DybvOeUYgcTK5fY)

To see the details of the feedback that has been given by customers on each ticket, you can select and click the feedback ticket.

![Detail Feedback](/files/LrBljYsuKaNb6ZFbDgkL)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/analytic/live-agent/live-agent-rating.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.