Live Agent Rating

When agents close a conversation with customers, the system will automatically send feedback (survey question) to the customer to ask and know how customers rate Agent service, how the customer’s felt about agents’ professionalism, responsiveness, helpfulness, etc.

If the customer submitted feedback, you can view the feedback in the Analytic > Live Agent > Live Agent Rating. You can view the number of ratings and the average rating score on the live agent rating bar graph and detail feedback from your customers.

To see the details of the feedback that has been given by customers on each ticket, you can select and click the feedback ticket.

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