Bot Visitor Volume

The bot visitor volume is a feature that makes it easy for supervisors to see the number of visits handled by the bot on your channel within a specific period of which channel your visitors are using to get in touch with your bot. By acquiring the visit ratio, you can monitor how well your bot channel is being utilized.

To view the report, go to the Analytic menu and click the Live Agent menus, then click Bot Visitor Volume which you can find on the left sidebar.

Component Explanation:


Time Series

Indicates whether the report's time is displayed in the format of 'day,' 'week, 'month,' or 'year.'

Channel Name

Your channel account name.


Your channel type.

#of Visitor

Total customers who interacted with your bot during that time series.

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