User Access Audit

The user access audit report is a feature that makes it easy for Supervisors to see a log or a chronological set of records that provides documentary evidence of activities that the user has undertaken on the 3Dolphins application. To view the report, go to the Analytic menu and click the Live Agent menus, then click User Access Audit which you can find on the left sidebar.

Generate User Audit Report

In addition, the supervisor can also see user access audits report from the specific agent by selecting and clicking on the user, or you can use the search feature. Then, you'll see the activity information for that user, as seen below.

Detail User Access Audit

Component Explanation:

Name	Description
Action	Record all of the user's logs in the 3Dolphins application.
Action Time	Record the time when a user performs an action in the 3Dolphins application.
Client Browser	User's web browser to access the 3Dolphins application.
IP Address	The device's identity number is used when a user accesses the 3Dolphins application.