User Access Audit

The user access audit report is a feature that makes it easy for Supervisors to see a log or a chronological set of records that provides documentary evidence of activities that the user has undertaken on the 3Dolphins application. To view the report, go to the Analytic menu and click the Live Agent menus, then click User Access Audit which you can find on the left sidebar.

In addition, the supervisor can also see user access audits report from the specific agent by selecting and clicking on the user, or you can use the search feature. Then, you'll see the activity information for that user, as seen below.

Component Explanation:

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