> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/live-agent/customer-rating.md).

# Customer Rating

In the bottom left side of the ticket or when agents close a conversation with customers, the agent can add a rating for the customer to how agents feel about customer inquiries when the agent handles customer tickets etc.

![Agent Rate Customer](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FnxfyjVA4o2IeAUN1qBYH%2FCustomer%20Rating.png?alt=media\&token=c76346fa-b9f8-43c8-9ef1-5c46ad3474ab)

If the agent submitted rating, you can view the report of customer rating in the **Analytic** > **Live Agent** > **Customer Rating**. You can view the number of ratings and the average rating score on the customer rating bar graph and table customer rating of every ticket given by the Agent. 

![Customer Rating](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F6c06EbJhFvztsxqxyJs8%2FCustomer%20Rating.png?alt=media\&token=7543c9c8-156a-4339-8064-adedf69687b7)